Shipping Policy

Q: How will my order be shipped?

A: For very large orders, items will be shipped via UPS or a common carrier. Shipping and handling fees will be added to your order. You will receive a shipping confirmation email once your online order has been processed.

Q: When will my UPS order be shipped?

A: Orders placed on our website typically ship within three business days, Monday through Friday, excluding holidays, regardless of the shipping method selected. Orders received on a Friday or over the weekend will generally ship on Tuesday or Wednesday. Choosing expedited services such as UPS Next Day, UPS Second Day, or UPS 3rd Day may reduce the transit time for your order.

Q: What should I do if I receive a damaged product?

A: Flarenix offers a unique “No Damage” guarantee within the industry. We ensure our products are overpacked to withstand normal shipping and handling. If you receive a damaged product, please take a photo and notify us of the issue within 7 days of receiving your order using the “After Sales Service Request.” We will replace any damaged products free of charge.

To receive a free replacement, all damage must be reported with a photo on our website within 7 days of the carrier’s delivery date. If we do not receive notification of the damage within the specified timeframe, we reserve the right to waive the option to send you a free replacement.

Q: How often are items returned, and how do I know if an item I purchased has been returned?

A: Backorders are rare, but if a requested item is back-ordered, we will contact you via email as soon as possible. We cannot guarantee a shipping date at that time but will do our best to provide an accurate estimated arrival date.

If we do not hear back from you within 24 hours, we will ship all items we have in stock and cancel the order for any remaining items. Backordered items will be shipped automatically once the product arrives at our warehouse.

Q: Can I cancel my order?

A: Orders can only be canceled within one business hour of submission. Our operating hours are Monday through Friday, 9 am to 4 pm EST. Please use the “Start a Support Ticket” link and provide your order number. We will cancel your order and refund your card.

Q: What if an order cannot be delivered and is returned to your warehouse?

A: Orders deemed undeliverable by UPS and common carriers will be returned to us. Once the package arrives at our facility, we will begin processing returns and refunds, deducting a 30% restocking fee and return shipping costs. If you wish to have it reshipped, please submit a new order.

Undeliverable orders include incorrect shipping addresses, deliveries without the recipient present (if a signature is required), and refused deliveries.

Q: Who is responsible for paying duties, taxes, and customs charges?

A: Unless otherwise stated in a quotation or invoice, purchase prices exclude taxes, customs import or export charges, and duties.

Q: What if my tracking information shows that my package was delivered, but I didn’t receive it?

A: If your tracking information shows that your package was delivered but you can’t find it:

The carrier may, at their sole discretion, place the shipment in a secure location, so be sure to check areas such as front porches, side doors, back porches, or near the garage. Look for notifications about delivery attempts.

If you still cannot find your package, you must notify us within 7 days of the carrier’s delivery date so that we can begin tracking and shipping your replacement product via UPS.

Disclaimer: If we have not been notified of a lost package within the specified timeframe, we reserve the right to waive the option to send you a replacement for free.