Terms and Conditions of Sale

FlareNix’s Sales Terms and Conditions outline the policies and agreements that govern our business transactions. We prioritize clear communication and mutual understanding to ensure a smooth and satisfactory purchasing experience for our clients. Our terms cover aspects such as product descriptions, payment methods, shipping, after-sales service, and return policies, all aimed at building trust and fostering long-term relationships with our customers.

This page and the documents expressly listed on this page provide information about us and the legal terms and conditions (the “Terms”) governing the sale of any products or services (“Commodities”) featured on our website (“Our Site”).

These Terms apply to any contract for the sale of goods between us (“Contract”). Please read these terms carefully before ordering anything on our website and ensure you understand their meaning. Please note that by ordering any of our products, you agree to be bound by these Terms and the other documents expressly outlined in these Terms.

Before placing an order, you will be asked to confirm your acceptance of these terms. If you refuse to accept these terms, you will not be able to order anything from our website. You should print a copy of these Terms or save them on your computer for future reference.

1. About Us

1.1 We operate the website www.flarenix.com. We are Flarenix Fire Technology Co., Ltd., a company incorporated in China (hereinafter referred to as “China,” and for the purposes of these terms only, excluding the Hong Kong Special Administrative Region, Macao Special Administrative Region, and Taiwan) (Unified Social Credit Code: 913605007633966721), The translation for the provided address is: located in Banqiao Industrial Zone, Zhu Shan Town, Yushui District, Xinyu City, Jiangxi Province, China.

1.2 To contact us, please see the “Contact Us” page.

2. Our Products

2.1 The images of the products on our website are for illustrative purposes only. While every effort has been made to display colors accurately, we cannot guarantee that your computer’s display of color will accurately reflect the product’s color. The items you receive may vary slightly from these images.

2.2 Although every effort has been made to be as accurate as possible, there may be tolerances in all sizes, weights, capacities, dimensions, and measurements on our website.

2.3 The product packaging may differ from that shown on our website.

2.4 All items displayed on our website are subject to availability. If the item you ordered is out of stock, we will inform you as soon as possible and will not process your order.

3. Use of Our Website

3.1 The Privacy Policy governs your use of our website. Please take the time to read the rules as they also contain important terms applicable to you.

4. How We Use Your Personal Information

4.1 We only use your personal information in accordance with our Privacy Policy. Please take the time to read this policy as it contains essential information applicable to you.

4.2 If you need to inquire, correct, or delete your personal information, or need to cancel your account, please refer to the relevant provisions of our “Privacy Policy.” You may also contact us using the contact details in clause 19 below. We give you as much control as possible, but there may be exceptions, such as when we may be required to retain relevant information for legal reasons. We also need to verify your identity for some of your requests before acting on them.

5. If You Are a Consumer

Section 5 below applies only if you are a consumer.

5.1 If you are a consumer, you should have the corresponding civil capacity to purchase goods from our website.

5.2 As a consumer, if the product is defective or does not match the description, you have legal rights according to the Law of the People’s Republic of China on the Protection of Consumer Rights and Interests. Nothing in these Terms affects these legal rights.

6. If You Are a Corporate Customer

Section 6 below applies only if you are a corporate customer.

6.1 If you are not a consumer, you should confirm that you have the right to use our website to purchase goods on behalf of the business you represent.

6.2 These Terms and any documents expressly referred to constitute the entire agreement between you and us, superseding and voiding all prior agreements, promises, warranties, guarantees, representations, and understandings (whether written or oral) between us concerning the subject matter. They were written or oral.

6.3 You acknowledge that in entering into this contract, you have not relied on any representation, warranty, or guarantee (whether made inadvertently or negligently) which is not set out in these Terms or any document expressly stated in these Terms.

6.4 You and we have agreed that neither of us shall have any claim against the other for misrepresentation based on any statement in this contract, whether accidental or negligent.

7. How the Contract Is Concluded

7.1 Our ordering process allows you to review and correct any errors before submitting your order to us. Please take the time to read and review the order on each ordering process page.

7.2 After placing an order, you will receive a notification from us confirming that we have received your order. However, please note that this does not mean that your order has been accepted. We will only accept your order under the circumstances described in clause 7.3 below.

7.3 We will confirm that we have accepted your order by sending you a notification confirming that the item has been shipped (“Delivery Confirmation”). The contract between the parties will only come into effect after sending you a shipping confirmation. However, when you, as a consumer, place an order and pay for the goods, after your payment is successful, you will establish the contract between you and us for the part of the goods for which the payment has been made.

7.4 If we are unable to supply you with an item (for example, because the item is out of stock or no longer in production, or due to a pricing error on our website, as described in clause 11.5 below), we will inform you as soon as possible, and we will not process your order. If you have already paid for the item, we will issue a full refund as soon as possible.

8. Right to Return and Refund as a Consumer

Article 8 applies only if you are a consumer.

8.1 If you are a consumer, you have the right to withdraw from the contract within the period stated in clause 8.2 below. This means that within that period, if you change your mind or decide for any other reason that you do not wish to purchase an item, you can inform us of the cancellation of the contract, and we will issue a refund to you.

8.2 Your legal right to rescind the contract begins when the contract between the parties is established.

a) If the goods have been delivered to you, you have seven days to cancel the contract and request a return, and the period starts from the date you receive the goods.

b) If the goods are not opened, you have 30 days to cancel the contract and request a return, starting from the date you receive the goods.

8.3 If you exercise your right of withdrawal, we will refund you the total price paid for the item and any associated delivery fees you have paid. We will process refunds as soon as possible and in any case within the following timeframes (unless otherwise provided by law, as required by law):

a) If the item has been shipped, we will refund you within seven working days from the date we receive the corresponding returned item.

b) If no goods have been delivered, we will refund you within seven working days from the date we receive the notice of cancellation of this contract.

8.4 You must return the goods at your own expense after you notify us of the cancellation, with the original packaging and order label, and ensure that you get the receipt for delivery so that you can keep it on file. Please note that we may not be able to accept returns if you fail to package the item properly to avoid shipping damage or fail to store the item correctly. Otherwise, upon receipt of the item (in undamaged condition), we will refund the total purchase price to the card or other purchase method you used to make the purchase. Please confirm the return address with the customer service staff.

8.5 The above condition in this clause eight does not apply if you purchased a service instead of a product.

8.6 As a consumer, you have legal rights if the goods are defective or not as described. Nothing in these Terms affects these legal rights.

9. Shipping

9.1 Please check the estimated delivery date of the item you ordered through the logistics information listed in the delivery confirmation.

9.2 Delivery will be considered complete when we have delivered the item to the address you provided.

9.3 The merchandise (including associated risks) will be your sole responsibility after delivery.

9.4 You will retain title to the goods after delivery has been completed and payment has been received in full by us, including all associated delivery charges.

9.5 Please note that there are a small number of postal codes (usually in remote rural areas) where we cannot deliver within the stated time frame. See the “Shipping Exceptions” section for more details. If you have any questions about your order, please contact us at [email address].

10. Price

10.1 The prices of our products may vary from time to time, but price changes will not affect any orders confirmed by delivery confirmation.

10.2 The price of the goods includes VAT (if applicable), and the VAT rate is the relevant prevailing tax rate in China at the time of the purchase of the goods. However, if the VAT rate changes between the date of your order and the delivery date, we will adjust the VAT you pay unless you have paid the total price of the item before the VAT rate change takes effect.

10.3 The price of the merchandise does not include any delivery charges; therefore, the delivery fee is determined according to the international market.

10.4A large number of products are listed on our website. Despite our reasonable efforts, there is always the possibility that some items on our website may be mispriced. If we find that the price of an item is incorrect, we will contact you and give you the option of continuing the purchase of the item at the accurate price or withdrawing the order. We will not process your order until we have received your instructions. If we cannot reach you through the contact information you provided during the order process, we will treat the order as canceled and notify you in writing. Please note that we are not required to provide you with the incorrect (lower) price if the product is mispriced, and you should reasonably be able to believe that the price is incorrect.

11. Payment

11.1 You must pay by T/T, L/C, PayPal, Western Union, VISA, or MasterCard.

12. Our Responsibilities (If You Are a Business Customer)

Section 12 applies only if you are a business customer.

12.1 We provide the goods for your internal business use only, and you agree not to use them for any resale purpose. We reserve the right to refuse or cancel your order if we have reasonable grounds to believe that your purchase is for resale, not for internal business or personal use, or otherwise violates the law.

12.2 We will not limit our liability in any way for:

12.2.1 Causes of your personal injury.

12.2.2 Damage to your property due to our intentional or gross negligence.

12.3 Subject to clause 12.2, we shall not be liable to you for any liability arising out of or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise:

12.3.1 Loss of profit, sales, business, or revenue.

12.3.2 Loss or corruption of data, information, or software.

12.3.3 Loss of business opportunities.

12.3.4 Loss of expected cost savings.

12.3.5 Loss of goodwill.

12.3.6 Any indirect or consequential damages.

12.4 Subject to clauses 12.2 and 12.3, our total liability to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) for other losses arising out of or in connection with the contract shall not exceed the purchase price of the item.

12.5 Unless expressly agreed otherwise in these Terms, we make no representations, warranties, or promises regarding the goods. Any representations, conditions, or warranties implied or incorporated into these Terms by law, administrative regulation, or otherwise are excluded to the fullest extent permitted by law. In particular, we are not responsible for ensuring that products are suitable for your purpose.

13. Our Responsibilities (If You Are a Consumer)

Section 13 applies only if you are a consumer.

13.1 If we fail to comply with these Terms, we will be liable to you for any loss or damage suffered as a foreseeable consequence of our breach of these Terms or our negligence, but we shall not be liable for any loss or damage which is unforeseeable. Loss or damage is considered foreseeable if it is evident that it was the result of our breach of contract, or was expected by you and us at the time of entering into the contract.

13.2 We offer goods for domestic or private use only. You agree not to use the merchandise for any commercial, business, or resale purpose, and we shall not be liable for any lost profits, lost business, business interruption, or lost business opportunity. We reserve the right to refuse or cancel your order if we have reasonable grounds to believe that instead of domestic or private use only, your purchase is for commercial, business, re-sale, or otherwise violates the law.

13.3 We will not in any way exclude or limit our liability for:

13.3.1 Causes of your personal injury.

13.3.2 Damage to your property due to our intentional or gross negligence.

14. Force Majeure Events

14.1 We are not responsible or liable for any failure or delay in the performance of any of our obligations under the contract due to force majeure events. Force majeure events are defined in clause 14.2.

14.2 Force majeure events mean any act or event beyond our reasonable control, including but not limited to third-party strikes, lockouts, or other industrial actions, civil unrest, riots, aggression, terrorist attacks or threats of terrorist attacks, war (whether or not an open declaration of war) or threats of war or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, infectious diseases or other natural disasters, or failures of public or private telecommunications networks, or inability to use shipping, air, motor transport, or other modes of public or private transportation.

14.3 In the event of force majeure events affecting the performance of our obligations under the contract:

14.3.1 We will inform you as soon as reasonably possible of this.

14.3.2 Our obligations under the contract will be suspended, and the time to perform our obligations will be extended for the duration of the force majeure events. If such events affect our ability to deliver items to you, we will work with you to arrange a new delivery date after the event is over.

15. Communication Between the Parties

15.1 If we refer to “in writing” in these Terms, this includes email.

15.2 If you are a consumer:

If for any other reason you would like to contact us in writing, you may send an email or send a letter (prepaid) to the following address: Huangtang Industrial Zone, Xuxiake Town, Wuxi City, Jiangsu Province, China. You can also contact us through our customer service hotline.

15.3 If we must contact you or give you written notice, we will send it by email, SMS notification, or prepaid mail to the address you provide in your order.

15.4 If you are a business:

15.4.1 Any notice or other communication from you to us or from us to you under or in connection with the contract shall be in writing and shall be sent by in-person delivery, prepaid mail, or other next-day delivery services, email sent, or published on our website.

15.4.2 A notice or other communication shall be deemed to have been sent: after leaving our registered office, if delivered in person, or on the second business day after delivery if delivered by prepaid mail or other next-day delivery service at 9:00 am; if sent by email, one business day after it is sent; if published on our website, it will be deemed sent immediately.

15.4.3 At the time of proving that any notice was given, it shall be considered sufficient evidence if it is a letter, if the letter is accurately addressed, stamped, and placed in the mailbox, and if it is an email, sufficient evidence shall be deemed to exist if the email has been successfully delivered to the recipient’s specific email address.

15.4.4 The provisions of this article shall not apply to the service of any procedural or other document in any legal proceedings.

16. Other Important Terms

16.1 We may assign our rights and obligations under the contract to another organization, but this will not affect your rights or our obligations under these Terms.

16.2 You may assign your rights or obligations under these Terms to another person only with our written consent.

16.3 This contract is between you and us. No other person has the authority to enforce any term of this contract.

16.4 Each paragraph of these Terms stands on its own. If any court or relevant body finds any of these provisions unlawful or unenforceable, the remaining paragraphs shall remain in full force and effect.

16.5 If we fail to insist that you perform any of our obligations under these Terms, exercise our rights against you, or promptly do so, it does not mean that we have waived our rights against you or that you are exempt from these obligations. If we do waive the prosecution for your breach of contract, we will do so in writing, and this does not mean that we will automatically waive the responsibility for your future breach of contract.

16.6 These Terms are governed by Chinese law.

16.7 The People’s Court of China having jurisdiction in the location of Flarenix Fire Technology shall have exclusive jurisdiction to resolve any disputes or rights arising out of or in connection with the contract or its subject matter, formation (including non-contractual disputes or claims).

17. Award-Winning Customer Service

Flarenix’s experts in Jiangxi, China are available Monday to Sunday from 9:00 am to 6:00 pm. Please feel free to call at any time.